Job Title: Client Outreach Executive

• Location: Bahadurabad, Karachi
• Job Type: Full-time
• Work Mode: On-site
• Work Schedule: 6:00 PM – 3:00 AM
• Experience Level: 1–2 Years

About the Role

We are seeking a confident and articulate Client Outreach Executive to join our growing team. In this role, you will be responsible for proactively reaching out to prospective and existing customers in the US market, building meaningful relationships, and driving engagement through effective communication. This is a night-shift, onsite position aligned with US business hours.

Key Responsibilities

Client Outreach & Communication

• Proactively contact prospective customers via phone calls, emails, SMS, and social media platforms.
• Engage with US-based clients in a professional and culturally appropriate manner.
• Deliver compelling outreach messages tailored to the needs and interests of each prospect.
• Maintain a high volume of daily outreach while ensuring quality of communication.

Relationship Building

• Build and maintain strong relationships with new and existing customers.
• Act as the first point of contact and create a positive, lasting impression of the company.
• Follow up with prospects and clients at regular intervals to nurture long-term engagement.
• Address customer queries and concerns promptly and professionally.

Lead & Account Management

• Maintain detailed and accurate records of all customer interactions in the CRM.
• Track outreach activity including calls made, emails sent, and responses received.
• Identify opportunities to upsell or refer customers to the appropriate teams.
• Assist in keeping customer data clean, up to date, and well-organized.

Performance & Reporting

• Meet or exceed daily, weekly, and monthly outreach and engagement targets.
• Report on outreach outcomes, customer feedback, and common objections.
• Collaborate with the sales and marketing teams to refine outreach strategies.
• Share insights on US market trends and customer behavior observed during interactions.

Requirements

Required:

• High school diploma or equivalent.
• Excellent spoken and written English communication skills — fluency is mandatory.
• Demonstrated experience or strong familiarity with the US market and its communication culture.
• Basic computer proficiency including CRM tools, email platforms, and productivity software.
• Ability to work onsite during night shift hours (6:00 PM – 3:00 AM).

Preferred:

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 1–2 years of experience in client outreach, customer service, sales, or a related client-facing role.
• Prior experience working with US-based clients or in a BPO/call center environment.
• Familiarity with outreach tools, dialers, and CRM platforms.

Key Skills

• Fluent English communication (spoken and written) — mandatory
• US market knowledge and cultural awareness
• Strong interpersonal and relationship-building skills
• Active listening and problem-solving ability
• Comfortable with high-volume outreach in a target-driven environment
• Highly organized with attention to detail
• Self-motivated and able to work independently during night shifts
• CRM and basic tech proficiency